Categorising design methods: how designers view the roles of user methods in design

Joy Goodman-Deane, Patrick M Langdon, Susannah Clarke, P John Clarkson

Abstract

Methods for involving and understanding users are of key importance for effective and inclusive design. However, many of these methods have had limited uptake, due in part to a poor fit with the ways in which designers think and work. We therefore conducted a card-sorting study with twenty-one product and communications designers, examining their views of design methods in general, and user methods in particular. The study was analysed using hierarchical agglomerative cluster analysis. In this paper, we present some of the initial results, describing the main categories of design methods used and discussing the designers' views of the roles of user methods in design.

The full paper

BibTeX citation

@inproceedings{good*08b,
  Author = {Goodman-Deane, J. and Langdon, P. and Clarke, S. and 
Clarkson, P.J.},
  Title = {Categorising design methods: how designers view the roles of 
user methods in design},
  year = 2008,
  month = Apr,
  BookTitle = {Ergonomics 2008},
  pages = "273-278",
  Address= {Nottingham, UK},
  Publisher = {Ergonomics Society},
  Keywords = {methods, user centred, user involvement, design},
  comment = {Initial results from the full card-sorting study,
identifying ten key categories of design methods and discussing the
place of various kinds of user methods within this.}}
Joy Goodman-Deane
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