EDC seminar Wednesday 2nd May at 16002 May 2012, posted by sdw32
Speaker: Gillian Gibson-Piggott, Head of Usability at BTTitle: What level of usability is optimal? Location: Oatley meeting room 1 (from the Ashby lab, head over the roof towards the tea room, the meeting room is on your left as you pass the lift) Times: 1555 for a 1600 start of talk. Attendees are encouraged to bring their own drinks if they want one!
Abstract: An overview of the usability & accessibility best practice that BT is implementing, including our attempts to measure the value of the work that we do and to establish acceptance criteria for usability & accessibility.<br/> Aim of seminar: To generate debate on the subject of usability and accessibility.<br/> Speaker biography: BSc Chemistry, University of Cape Town, 1983 Postgraduate Diploma in Marketing, Chartered Institute of Marketing, 2000 MSc Marketing, University of Glamorgan, 2004
Gillian has worked in the IT and telecommunications industry for over 25 years with an emphasis on product development and customer experience. Much of my early work focused on researching market dynamics, buyer behaviour and customer satisfaction to influence proposition development. Gillian has worked in both “client” and agency” roles – even running her own marketing consultancy for a while. Clients and employers include companies as diverse as Microsoft, Orange and BG Group. Gillian’s interest in User Experience Design has developed in the last four years where she has had the opportunity to enhance the value of this work in BT by bringing a strong commercial focus to their Usability work.