Eliciting mental models of user methods for product and communications design

GOODMAN-DEANE, J., LANGDON, P.M., CLARKSON, P.J. and CLARKE, S., 2009
in Universal Access in Human-Computer Interaction: Addressing Diversity. 5th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2009, San Diego, CA, USA, 5614, 559-567